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What is communication and customer service?

Communication is the difference between poor, average and excellent customer service offered by an organization.  Proper, timely communication can help in elevating the customer satisfaction quotient, thus improving customer experience for any company. A brand needs to be a good listener, engager, in order to know and understand the needs of their customers, better. Maintaining a strong, healthy customer relationship can be done via effective communication and it facilitates the process of retaining customers.

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How customer service and communication is interconnected?

It is always said that the help desk or the customer support team who deal with the customers of an organization whether face to face or support them in the e-shopping experience, has a crucial role to play for retaining them. It, in turn, helps in strengthening business revenue graph coupled with brand image for a brand. A courteous, polite and knowledgeable client service team of a company acts as the USP in bolstering its revenue chart and taking the business to the next level.

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